Bookadabra Return Policy

Overview

At Bookadabra, we take pride in delivering personalized, custom-created books of exceptional quality. Due to the personalized nature of our products, we maintain a limited return policy that applies only to products received with manufacturing defects or shipping damage.

Damaged or Defective Products

In the rare event that you receive a book with manufacturing defects or shipping damage, please follow this procedure:

Step 1: Notification

• Contact our customer service team within 10 days of product delivery
• Email us at support@bookadabra.com
• Include your order number in the subject line
• Provide a detailed description of the issue with your product

Step 2: Verification

• Our team will evaluate your claim promptly
• We may request photographs documenting the damage or defect
• Please respond with the requested information as quickly as possible

Step 3: Return Authorization

• If your claim is approved, you will receive return instructions
• We will provide a prepaid shipping label for your return
• Please package the item carefully to prevent further damage during transit

Step 4: Resolution

• Upon receipt and inspection of the returned item, we will process either:
  • A complete refund to your original payment method, or
  • A replacement product sent to your delivery address
• Please specify your preference when making your initial claim

Items Not Eligible for Return

Please note the following return limitations:

• Personalized books cannot be returned for reasons other than manufacturing defects or shipping damage
• Items returned without prior authorization will not be eligible for refund or replacement
• Products reported after the 10-day notification window may not qualify for our return process

Questions or Concerns

For any questions regarding our return policy or to discuss a specific situation not covered above, please reach out to our customer support team:

Email: support@bookadabra.com

We're committed to ensuring your satisfaction with our products and will work with you to address any concerns in a fair and reasonable manner.

Last Updated: November 2024